#4 Fukayomi – Cash vs Cashless

The world is slowly making the switch from cash to cashless – more and more people pay with cards these days. Just how much is one able to use their card (or virtual cards in phones) to pay at various locations are shown below,

China 55%
Korea 54%
America 41%
Japan 18%

According to the programme, China thinks that Japan still needs change – old country.
There is also the concern that → Japan needs to go cashless so that foreigners who do not like to use cash will purchase merchandise from Japan. Other people from other parts of the world are going cashless. A huge amount of loss is expected from → Read more

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#3 Fukayomi – Malignant Claims

This week’s FUKAYOMI is about 悪質クレーム (malignant claims; which is basically a customer complaining and seeking compensation unreasonably) on front-line staff. Such ‘claims’ are, including, but not limited to, an inappropriate demand of money or items, unreasonable requests, complaints without valid reasons, and continuous complaints.

It is often said that the Customer is God in certain countries and industries.
In Japan, the concept of おもてなし (hospitality) is already very strong, but front-line staff are subjected to → Read more

#2 Fukayomi – Organ Donation

I watched another FU.KA.YO.MI session on the television this morning.
Today, the topic is about organ donation after death. In Japan, there is a small area at the back of one’s blue National Health Insurance card that gives the owner a chance to specify whether they would like to donate their organs after death.

It is written as such → Read more

#1 Fukayomi – Japan’s working lifestyle and retirement

I watched the television program FU.KA.YO.MI where they invite experts to talk about issues in society. Today’s session was about retirement issues. Apparently, the retirement age is 60, but due to an ageing population, the young aren’t able to fully support the seniors. The way Japan goes about fixing this problem is to extend the working age to above 60. However, many companies choose this path of ‘rehiring’, which means → Read more