A call from my debit card company

Today, I received a call from my debit card company.

The debit card company told me that a store with whom I made a purchase, requested them to call me. However, first, they needed to check if I was the owner of the debit card, and they asked me for my personal particulars, such as my date of birth, and home address. They also asked for my phone number, even though they were the ones calling me, and I was starting to wonder whether this was a scam.
→ Read more

Temporary suspension of mail delivery to some countries by JP Post

News just came in that JP Post will be temporarily suspending mail delivery to some countries, due to COVID-19 causing many countries to stop inbound postal items, as well as reduce flights to and fro Japan. International mail items, mainly EMS and parcel-post/letter-post items by air and SAL, will be temporarily suspended from tomorrow (2nd April 2020).

Items that have already been accepted but cannot be dispatched to their destinations will be returned from the delivery offices to the senders. In addition, because of the global reduction of flights, even countries whose deliveries are not suspended by JP Post are expected to experience considerable delivery delays for all outbound mail items.

You can check if your country is affected in this suspension in the picture below.
→ Read more

How to get people to tell you the price of those year-end parties (and new year parties)

It’s the time for year-end parties.
You might even have been invited to some new year ones as well.

Most of those invites mean well. They would like you to join in the festivities, get drunk, and have a good time. But maybe, like me, you are concerned about the price. The price that they somehow left out in the details.

Would you like to come to this place at this time if you are free?
“I would if it’s not going to burn another hole in my pocket”
is something you can’t really say because there is a need to keep the WA.

So try replying to that email with something like this. → Read more

#4 Fukayomi – Cash vs Cashless

The world is slowly making the switch from cash to cashless – more and more people pay with cards these days. Just how much is one able to use their card (or virtual cards in phones) to pay at various locations are shown below,

China 55%
Korea 54%
America 41%
Japan 18%

According to the programme, China thinks that Japan still needs change – old country.
There is also the concern that → Japan needs to go cashless so that foreigners who do not like to use cash will purchase merchandise from Japan. Other people from other parts of the world are going cashless. A huge amount of loss is expected from → Read more

#3 Fukayomi – Malignant Claims

This week’s FUKAYOMI is about 悪質クレーム (malignant claims; which is basically a customer complaining and seeking compensation unreasonably) on front-line staff. Such ‘claims’ are, including, but not limited to, an inappropriate demand of money or items, unreasonable requests, complaints without valid reasons, and continuous complaints.

It is often said that the Customer is God in certain countries and industries.
In Japan, the concept of おもてなし (hospitality) is already very strong, but front-line staff are subjected to → Read more

#2 Fukayomi – Organ Donation

I watched another FU.KA.YO.MI session on the television this morning.
Today, the topic is about organ donation after death. In Japan, there is a small area at the back of one’s blue National Health Insurance card that gives the owner a chance to specify whether they would like to donate their organs after death.

It is written as such → Read more

#1 Fukayomi – Japan’s working lifestyle and retirement

I watched the television program FU.KA.YO.MI where they invite experts to talk about issues in society. Today’s session was about retirement issues. Apparently, the retirement age is 60, but due to an ageing population, the young aren’t able to fully support the seniors. The way Japan goes about fixing this problem is to extend the working age to above 60. However, many companies choose this path of ‘rehiring’, which means → Read more